Privacy Policy

Contact Information

Users are informed that this website https://www.hotelreveronplaza.com/ (hereinafter, “Website“) is the official website of Hotel Reverón Plaza.

• Data Controller: Hoteles Reverón, S.A.
• Tax ID: A38104022
• Contact Address: Camino San Roque S/N, 38613, Vilaflor, S/C de Tenerife
• Contact Email: administacion@hotelesreveron.com

Principle of Information

Below are detailed each of the processes collected on this website, as well as second layer information where the data controller performs treatment at its hotel establishment:

Purpose: The personal data provided through this Website will be used for the following purposes:

• Information requests and inquiries: Management of requests, sending information, and communications regarding inquiries made through forms, emails, and contact phones.
• Commercial communications: Management of sending commercial communications about news, exclusive content, communications, and special offers from Hotel Reverón Plaza to the email provided in “Join our Newsletter” or if applicable, by checking the corresponding box for sending commercial communications in registration forms.
• Reverón Legacy: Management of customers registered through the “Register in Reverón Legacy” form who can enjoy discounts and benefits at Hotel Reverón Plaza.
• Reservations: Management of the reservations made by users through this website in the different services provided at Hotel Reverón Plaza.

The Data Controller uses the online payment platform Redsys. The payment platform complies with the legally stipulated security guarantees. Any problem or malfunction with the payment platform should be directed to the same https://pagosonline.redsys.es/.

*Category of data processed: The data that we may process for the purposes described in this Privacy Policy are:

• For the processing of data regarding information requests and inquiries:
  • Name, Surname, Email, and Phone.
• For the processing of data regarding sending commercial communications:
  • Email, Name, Surname(s)
• For the processing of data regarding register in Reverón Legacy:
  • Name, Surname(s), Email, Date of Birth, Country of Residence.
• For the processing of data regarding reservations:
  • Name, Surname(s), Email, Phone. Billing Data.

The personal data provided by users must be adequate, relevant, and not excessive concerning the scope and the specified, explicit, and legitimate purposes for which they were obtained.

The user will be solely responsible for the accuracy and truthfulness of the data provided. Users will respond personally to the Data Controller against the affected or interested parties and the Spanish Agency for Data Protection in the event of providing false data or third-party data without their consent.

Furthermore, users are informed that the data provided in the contact and registration forms must be filled voluntarily except for those data that appear as mandatory. If the required mandatory data is not provided, the management of the request cannot be guaranteed.

The recipient of the service undertakes to communicate to the Data Controller any changes to their data, so that they accurately reflect their current situation at all times.

*Processing of minor’s data: Access and use of this website are prohibited for minors under 14 years who are not duly authorized. The personal data of such minors can only be collected and processed with the express consent of their parents or legal guardians, and obtaining such consent requires that they are informed clearly and beforehand about the purposes of that processing. The owner of this website understands that once a minor accesses this Website, and/or makes a reservation, they have the permission of their parents, guardian, or legal representative. In addition, we remind adults responsible for minors that it is their sole responsibility if a minor enters their data to make a reservation.

Legal basis: The legal basis for processing your data will be:

• For the processing of data regarding information requests and inquiries:
  • Express consent.
• For the processing of data regarding sending commercial communications:
  • Express consent.
• For the processing of data regarding register in Reverón Legacy:
  • Express consent with the application.
• For the processing of data regarding reservations:
  • Express consent for the reservation request of the managed service and pre-contractual/contractual relationship.

Consent for processing of personal data provided in the contact and/or registration forms will be considered granted in an express, free, and unequivocal manner for the described purposes, by marking the specified boxes. In the reception of emails and phone calls, the consent will be considered granted for what the user has requested.

UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS: If you do not wish to receive information about the products and services we offer at Hotel Reverón Plaza, you can request to unsubscribe by sending an email with the word “UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS” to administracion@hotelesreveron.com.

Retention period: Your data will be stored for the following periods:

• For the processing of data concerning information requests and inquiries:
  • Until the withdrawal of your consent.
• For the processing of commercial communications:
  • Until the withdrawal of your consent.
• For the processing of data concerning register in Reverón Legacy:
  • Until the withdrawal of your consent.

Reservations:

Royal Decree 933/2021, of October 26, which establishes the obligations for document registration and information of individuals or legal entities engaging in accommodation and motor vehicle rental activities, will apply. In case of reservations for spa and restaurant services, during the legally established periods for possible claims.

Recipients:

• For the processing of data regarding information requests and inquiries:
  • No data transfers will occur.
• For the processing of data regarding sending commercial communications:
  • No data transfers will occur.
• For the processing of data regarding register in Reverón Legacy:
  • No data transfers will occur.
• For the processing of data regarding reservations:
  • Competent Authority (Royal Decree 933/2021). In case of proceeding with payment to banking entities. The information about Check-In and Billing is provided in the Additional Information of this Privacy Policy.

No data will be transferred to other third parties unless legally obligated. If in the future Hotel Reverón Plaza performs other transfers of personal data, it will inform appropriately.

The online reservation management of the hotel establishment carried out on this website is done through the reservation service provider, a collaborating company in the online reservations management, with whom the data controller maintains a contractual relationship covering the requirements established in the current data protection regulations.

Data Hosting and Third Parties with Access to Data

This website is hosted on a server located in the European Union. Its sole purpose is the hosting of our website, categorized as hosting, therefore, the management company will not have access to your personal information.

Likewise, our emails, as well as cloud backups, are managed by companies located within the territory of the European Union, as well as their hosting servers.

With all the collaborators and external professionals who have access to personal information of our company and clients, we have formalized data access agreements on behalf of third parties according to the current legislation regarding the protection of personal data.

Additional Information on Data Processing Conducted at Hotel Reverón Plaza:

In compliance with the current legislation regarding the Protection of Personal Data, this Privacy Policy informs about the data processing conducted at Hotel Reverón Plaza:

Customer Check-In

Upon registration at the hotel, you give your consent for the processing of your personal data and that of your companions to manage the check-in and check-out of customers. The legal basis for processing your personal data is the obligation of traveler registration, on logbooks and traveler entry records in hospitality establishments and similar (Royal Decree 933/2021), as well as the contractual relationship. Collecting this data is mandatory to carry out the check-in. Refusal to provide this data would result in the inability to provide the lodging service you have contracted. Your data will remain in our database for the legally prescribed years in this matter (Royal Decree 933/2021). We inform you that your data will be transferred to State Security Forces and Corps due to legal obligations. This communication is necessary for the provision of our services. No data transfer to other third parties will occur unless legally obligated. No international data transfers will occur.

Billing

If you contract our services, you are informed and expressly consent that your personal data provided to Hotel Reverón Plaza will be used to manage your billing. The legal basis for processing your personal data is the obligation to issue invoices for the delivery of goods and service provision, as stated in Law 58/2003, of December 17, General Tax Law, which makes it mandatory and imperative to collect and process your data for the provision of our services. Your data will remain in our database for the legally prescribed years in accounting and tax matters. Competent public administrations may have access to your data. This communication is necessary for the provision of our services. No data transfer to other third parties will occur unless legally obligated. No international data transfers will occur.

Curriculum Management

Our internal policy on receiving resumes establishes that they be collected through our email address administacion@hotelesreveron.com or in person at the hotel. In compliance with the data quality principle outlined in the current data protection legislation, we will retain your personal data for 3 years to use in future selection processes. Following the previously mentioned principle, refrain from including unnecessary information in your resume to ensure at all times that the included data is always appropriate and relevant. In case of data modification, we request you notify us accordingly. No data transfer to third parties will occur. No international data transfers will occur.

Use of Social Media

We will use our social media to link news, articles, or other relevant information for our clients and followers. Photos of identifiable individuals may be included. However, if the affected party wishes to withdraw their image, they can contact the Data Controller of the page to proceed with its removal administacion@hotelesreveron.com.

In no case will we use the contact data of our followers to include them in our advertising distribution list.

You can exercise your rights in the following way:

For any issue regarding the processing of your personal data, you can exercise rights of access, rectification, deletion, and data portability, and limitation or objection to their processing, at any time, by written request accompanied by a document that identifies you, addressed to Hoteles Reverón, S.A., Camino San Roque S/N, 38613, Vilaflor, S/C de Tenerife or by email administacion@hotelesreveron.com.

The Data Controller must respond to the request for the exercise of rights within one month from your request. The period can be extended to two months considering the complexity and number of requests. The Data Controller will inform the interested party of any such extensions within one month of receiving the request, indicating the reasons for the delay. When the interested party submits a request electronically, the information will be provided electronically when possible unless the interested party requests that it be provided by another means.

If you have not obtained satisfaction in exercising your rights, you may file a complaint with the Supervisory Authority. You can contact the Spanish Data Protection Agency through the website www.aepd.es.

Modification of these Conditions and Duration

The owner of this website may modify at any time the conditions specified here, being duly published as they appear here, based on their own criteria or motivated by the modification of legislation or guidelines from the Spanish Data Protection Agency. The validity of the cited conditions will apply until they are modified by others duly published.

Legislation and Jurisdiction

The applicable legislation to the website content will be the Spanish one and the jurisdiction, the one corresponding to the competent courts and tribunals in Santa Cruz de Tenerife.

Last modification: November 20, 2025