General Terms and Conditions

The present general conditions of contracting regulate the online management of purchases and reservations on the website https://www.hotelreveronplaza.com/.

Reservations and online purchases with the company are regulated under these conditions, so it is assumed that the client is aware of and accepts the same, as well as our Cookie Policy, Legal Notice, and Privacy Policy.

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the data provided here correspond to the entity owning this website with the name Hoteles Reverón S.A., CIF A38104022, and address at Camino San Roque S/N, Vilaflor, 38613, Santa Cruz de Tenerife – Spain, and registered in the Mercantile Register of Santa Cruz de Tenerife, volume 2983; page 209; sheet TF-7749; registration nº 17ª.

Purchase and reservation process

You can manage your purchases and reservations online through the corresponding form to fill in with your personal data, you must accept the privacy policy.

Once completed, select the payment method.

The data provided must be truthful, accurate, up-to-date, and belonging to the user who wishes to make the purchase and reservation from our website.

Prices, taxes, and offers

The prices listed on this website include taxes. Our offers are valid during the period set in our brochures, catalogs, website, and/or our reservation engine.

Payment methods

You may select one of the following payment methods:

• Credit or debit card

Confirmation of purchase and reservation

For the reservation to be confirmed, it is necessary to charge in advance 100% of the entire stay reserved. You will receive a charge on your card for that amount. Only then will your confirmation be valid. In no case will the payment be refunded. Hotel for adults only (adults are considered from 14 years old on). Check-in and check-out times: Check-in from 2 PM and Check-out until 12 noon.

Once the reservation is made, you will receive an email within a maximum of 24 hours to the email account provided in the form, where it will be confirmed.

In the case of purchasing gift vouchers, once the order is completed, it must be confirmed with the CONTINUE button.

Technical means to identify any errors

If at the time of making your reservation you had any error, you can contact our technical department by calling the phone number +34 822 24 32 35 or sending an email to plaza@reveron.info

Cancellations

To proceed with the cancellation of the reservation, change or extension, or to resolve any doubts about it, you can contact the reservations department through one of these means:

• Email: plaza@reveron.info
• Phone: +34 822 24 32 35

In the case of purchasing vouchers, by accepting these conditions you confirm that you have read the detailed description on the selected voucher regarding its validity, periods, and availability.

Claims

You can make any claims you deem appropriate by calling the phone number +34 822 24 32 35 or sending an email to plaza@reveron.info 

Alternative dispute resolution in consumer matters

In accordance with Art. 14.1 of Regulation (EU) 524/2013 and Art. 13 of Directive 2013/11/EU, we inform that those merchants in the European Union who engage in sales contracts or service provision online, via eCommerce, must provide information on the existence of the Platform for online dispute resolution. This platform provides a one-stop shop that allows consumers and merchants in the European Union to settle disputes for national and cross-border purchases.

Therefore, we inform you that in the following link you can access the mentioned platform: http://ec.europa.eu/consumers/odr/

Also, in case that the consumer wants to solve a conflict without the need to resort to such out-of-court resolution, they can do so through our email plaza@reveron.info

Exercise of rights

Should you encounter any problem regarding the processing of your personal data, you can exercise your rights of access, rectification, deletion and portability of your data, and the restriction or opposition to their processing, at any time, by means of a written request accompanied by an official document identifying you, directed to Hoteles Reverón, S.A., Camino San Roque S/N, 38613, Vilaflor, S/C de Tenerife or via email administacion@hotelesreveron.com. If you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the Control Authority. You can contact the Spanish Data Protection Agency through the website www.agpd.es. More information on the exercise of rights and Data Protection on our Website: https://www.hotelreveronplaza.com/.

Modification of these conditions and duration

The owner of this website may modify at any time the conditions set forth herein, being duly published as they appear here, by his own criteria or motivated by the modification of applicable legislation. The validity of these conditions will apply until they are modified by others duly published.

Legislation and jurisdiction

The applicable legislation to the content of the website shall be the Spanish one and the jurisdiction, the corresponding to the competent Courts and Tribunals in Santa Cruz de Tenerife.

Last modification: November 20, 2025